Waiver Guidelines for New Tickets← Tilbage
Indsendt: September 4, 2020
As of September 1, 2020, new COVID-19 waiver guidelines become effective to provide felixibility for passengers purchasing new tickets.
WAIVER CODE: W5200901CVNW
TERMS AND CONDITIONS
ADDITIONAL INFORMATION
Option A: Passenger requires a flight or date change
Flight or date change is allowed waiving the change fee and fare difference, as long as there is available space in the same cabin.
*If the passenger is No Show, all charges apply (change fee and fare difference).
With this notice, 2 waivers become effective and will apply according to the date of issuance of the ticket. Below we detail their differences for applicability:
*No Show tickets or tickets opened by the customer before February 1, 2020 do not apply for COVID-19 waivers. If the customer wishes to change their travel dates, applicable change fees and fare differences must be collected.
HIGH SEASON PERIODS
WAIVER CODE: W5200901CVNW
TERMS AND CONDITIONS
- Tickets issued: September 1st to 31st 2020
- Original travel dates: from September 1st, 2020
- Last date for change: before original travel date
- New travel date must be completed by: December 31st, 2021
ADDITIONAL INFORMATION
Option A: Passenger requires a flight or date change
Flight or date change is allowed waiving the change fee and fare difference, as long as there is available space in the same cabin.
- During high season there is no exoneration of fare difference.
- Change must be made in the same class.
- The change of origin/destination is allowed exonerating charge for change, but fare difference may apply.
*If the passenger is No Show, all charges apply (change fee and fare difference).
With this notice, 2 waivers become effective and will apply according to the date of issuance of the ticket. Below we detail their differences for applicability:
*No Show tickets or tickets opened by the customer before February 1, 2020 do not apply for COVID-19 waivers. If the customer wishes to change their travel dates, applicable change fees and fare differences must be collected.
HIGH SEASON PERIODS
- December 15, 2020 - January 31, 2021 (End of year 2020 and Summer 2021)
- February 11, 2021 - February 21, 2021 (Carnivals 2021)
- March 26, 2021 - April 5, 2021 (Holy Week 2021)
- June 15, 2021 - August 15, 2021 (Mid year high season)
- December 15, 2021 - December 31, 2021 (End of year 2021)
- Three(3) changes are allowed as of this notice.
- Applies to all regular, award, interline, and code share tickets on stock 230.
- The change fee (administrative fee) for travel agency ticket is waived.
- Applies to all rates: regular, group, net and dynamic.
- Applies to companion rewards tickets.
- Waiver code must be documented in the endorsement box/field and in an OSI
